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Travelling with vision difficulties

At airBaltic, we want to help make your trip safe and easy. If you have vision difficulties, here is some helpful information for your trip.

Planning your flightAt the airport During the flight

Planning your flight

Please let us know at least 48 hours before your flight if you:

  • Need assistance – for example, getting on or off the plane, or moving between gates for connecting flights
  • Travel with an assistance dog – for more information, visit our Assistance dogs page

You can give us this information:

While you're waiting at the gate, airport staff won’t be able to assist you. If you require assistance throughout your entire journey, please arrange to travel with a companion.

The able-bodied assistant:

  • Must be at least 18 years old
  • Must be able to move easily
  • Can't help other passengers on the same flight
  • Can't travel with infants on the same flight

If you have requested the service for visual impairment and are travelling with someone on the same booking, we will seat you next to each other free of charge upon request. Please note that seats at emergency exits are not permitted.

To help us ensure that you are seated together, we recommend you indicate this in advance by filling in the Additional Information field in the service request form. We will do everything possible to accommodate your seating needs.

At the airport

Arrive early – get to the airport at least 2 hours before your flight.

Travelling through an airport can be easier with the right support. The airport staff can help you along the way:

  • Everyone must go through security checks. Staff can help guide you through. A manual check may be done if needed.
  • Flight information is on screens and given by staff.  If you can’t see the updates, ask a staff member for help.
  • You can board the plane early to have more time, but you may not always be among the very first to board.
  • Airport staff can help you get on and off the plane if you let us know 48 hours before your flight. Please note that the staff can't assist you while you wait at the gate.
  • Gate staff will tell passengers when it's time to board. They will also share any flight changes.

During the flight

The cabin crew is here to help you have a safe and comfortable flight:

  • Our crew knows about your needs. They will help you find your seat and get settled.
  • For safety reasons, you will not be assigned a seat near an emergency exit.
  • Staff will check that you are comfortable and offer any assistance you may need.
  • All safety rules will be followed to make sure you are safe during the flight.
  • If you need help at any time, just ask a crew member—they are there for you.

However, there are some things our cabin crew can't do:

  • They can’t feed you or give you medicine.
  • They can't help with personal hygiene.
  • They can’t lift or carry passengers, but they can help passengers walk to and from the lavatory.

If you need help with any of these things, please bring a medical assistant with you.

FAQ